Effective 2026-06-10 · simple on purpose

How subscriptions work

Subscriptions are paid per period and are not refundable in the ordinary course. When you subscribe you get the full paid period; your dashboard shows exactly how long it's valid (Plan & billing → "paid through").

Cancelling

Cancel anytime, one click, from the billing portal — no retention flow.
Cancelling stops future charges. Everything you paid for stays active until the end of the paid period, then your account moves to the free plan.

When we do refund

Duplicate or erroneous charges — always, immediately.
Extended outages or a service fault on our side that materially broke what you paid for.
Where consumer law grants you a withdrawal right, it applies as stated at checkout.

What any of this does to your data: nothing

Paid or not, refunded or not, your selves are never deleted. Dropping below a plan's caps freezes new writes; reading, recall, export and archive keep working. Billing is about capacity — never about holding memory hostage.

One ask

If something feels wrong with a charge, write to us before disputing it with your bank — disputes suspend the account during investigation, and a quick message usually resolves it the same day.